I started the company in 1978 and have built my company from a small neighborhood retail store into a national claim solutions provider.  I founded CIS on the philosophy of honesty, integrity and keeping cost down for my customers. This is reflected in the reputation that CIS has earned of being the most complete and competitive claims solution provider in the United States. For over 40 years, I have presented at hundreds of speaking engagements for the insurance industry providing solutions and services for many top executives.  Throughout the continual evolution of CIS into the leading National insurance service provider, I have remained committed to provide world class customer service and is continuously challenging my executive management team to develop new solutions and processes for the insurance industry.

Prior to being with CIS I was the Regional VP for Wynn’s International, Director of Sales for Treatment Products LTD, and Regional VP for Dalbert Chemical. My extensive background and comprehension of the insurance industry has helped me propel CIS as the leader in the insurance industry. As the COO/CFO I am responsible for the overall operation of CIS. After 19 years of being with CIS I oversee the financial, marketing, claims, technical, installation, and consulting departments. I ensure all performance objectives are met and all new product and services are fiscally sound.

With 10 years of experience throughout the industry in P&C consultation, my focus is on new company initiatives that promote revenue growth. Success in building one of the largest networks of qualified HVAC contractors has led to the successful co-creation of the Direct Repair Program (DRP) and the newly formed National HVAC Group (NHG). As Director, NHG has set the foundation to effectively oversee an HVAC repair or replacement job anywhere in the US. With my achievement of employee of the year at CIS in 2017, I look to continue to grow as a leader in an ever-evolving industry.

As CIS’ National Consultant Director, my responsibilities include managing all of CIS’ Operations; Commercial, Residential, Specialty, DRP & Network Services. I’ve worked extremely hard to receive multiple promotions from the time I’ve started my career here at CIS. In addition to promotions, I was honored to achieve CIS’ highly regarded Employee of the Year award in 2014. I continue my endeavor to promote and build CIS in many different facets as witnessed in my co-creation of CIS’ highly successful Direct Repair Program (DRP).

Prior to joining CIS, I was employed at Circuit City for eight years holding multiple management positions. I began my career at Circuit City as a Sales and Installation Manager in the car audio department.  My successes there quickly lead to promotional opportunities including: trainer, policy and procedure master and ultimately the retail Store Director. Prior to working at Circuit City, I held a position as a Regional Director of Operations for Arlington Hospitality Management, Inc. In this role I oversaw nine hotels in Illinois, Iowa and Missouri and was responsible for sales, quality control, training and customer service. I graduated from Western Illinois University with a B.S. in Family and Consumer Sciences and am also a Certified Claims Adjuster.